Refund & Return Policy

Effective Date: [Insert Date]

Due to the custom nature of our products, the following Refund & Return Policy applies to all purchases.

1. Custom Orders – Final Sale

All custom and made-to-order items are final sale once production begins.

We do not offer refunds or exchanges for:

• Incorrect sizes selected by the customer

• Customer-approved design errors

• Color or garment selections chosen at checkout

• Change of mind after production has started

2. Defective or Incorrect Items

If an item is defective or incorrect due to our error, you must contact us within 7 days of delivery or distribution.

Items must be unused and unaltered. Approved claims will be resolved through replacement of the affected item. Refunds are issued at our discretion.

3. Booster Club & Preorder Stores

All booster and spirit wear items are produced specifically for that campaign and are final sale once the preorder period closes.

If there is a production error, customers must notify the designated booster representative or contact us directly within 7 days of distribution.

4. Cancellations

Orders may only be canceled before production begins.

If design work, mockups, digitizing, or setup services have already been completed, those services may be billed even if the order is canceled.

5. Chargebacks & Payment Disputes

Customers agree to contact Premium 509 Designs before initiating a chargeback.

We reserve the right to dispute fraudulent chargebacks using proof of order approval, communication records, and production documentation.

For questions regarding shipping or refunds, please contact:

Premium 509 Designs
841 W 1st Ave
Toppenish, WA 98948
Phone: (509) 607-5072
Email: premium509designs@outlook.com

By placing an order through www.premium509designs.com, you acknowledge and agree to this Shipping and Refund Policy.